About Us
FULLY IN-HOUSE BUILT SYSTEM, OFFERING TOP-NOTCH SECURITY PLUS FULL SITE SLL ENCRYPTION.
Welcome to PuffLab, your go-to online vape store in London, Ontario. We understand the challenges of finding the perfect vaping products, which is why we strive to make your shopping experience as simple and enjoyable as possible.
FREQUENTLY ASKED QUESTIONS
Before initiating a return request, please review our return and exchange policy. Our detailed policy can be found here.
If an item is indicated as “out of stock,” it is likely that we plan to restock it in the near future. However, the restocking timeline may vary depending on factors such as product availability, supplier lead times, and market demand. You can ALWAYS ask us to order in anything for you specifically!
Same-Day Delivery in Under an Hour: For customers located within our designated service area, we provide a lightning-fast delivery service that ensures your order reaches you in under an hour. This service is available for orders placed before our daily cutoff time. Please check our website or contact our customer service team for more information on the service area and cutoff times.
To take advantage of these convenient delivery options, simply select Same-Day Delivery method during checkout. Once your order has been confirmed, you will receive a confirmation email with tracking information, allowing you to monitor the progress of your delivery.
If you have any questions or concerns regarding our same-day delivery services, please don’t hesitate to contact our customer service team for assistance.
If you place an order before 10:00 PM, on any day, we will deliver it within the same-day. Make sure to choose the right time-slot at checkout.
Please be aware that delivery times can vary and may be rescheduled by us in rare situations due to unforeseen circumstances such as carrier delays, adverse weather conditions, or other factors beyond our control.
Please be aware that we have a zero-tolerance policy for sales to individuals under the age of 19. This policy is in place to protect both our customers and our business, and we take it very seriously. In compliance with local laws and regulations, we will not sell any products to anyone under the age of 19.
To enforce this policy, we require all customers to provide valid identification upon request. If an order is placed by an individual under the age of 19, we reserve the right to cancel the order, and no refund will be issued.
We understand that this policy may be inconvenient for some, but it is crucial for maintaining the integrity of our business and ensuring the safety of our customers. We appreciate your understanding and cooperation in helping us uphold these important standards.
OUR DELIVERY HOURS
Day | Hours | Every-Day | 11:00 am - 11:00 pm |
|---|---|
Holidays | Contact Us First |
We offer late night delivery, contact us.
Priority Delivery (ASAP) | Under an hour delivery & prioritized above all other orders. | + $4.99 |
SIMPLE ORDERING PLATFORM
Our FULL in-house system not only keeps you and your information safe, but makes PuffLab one of one. We allow you to place an order for same-day delivery at ANY-TIME you prefer!
REAL-TIME DRIVER TRACKING
Not only do you receive text message updates directly to your phone number, you will receive an estimated time of arrival with a link to track your driver, all to your phone.
CREATE AN ACCOUNT
We offer e-Transfer, Debit/Credit, and Cash on the go payment methods. We also try to make it as easy and fast as possible to order. We've timed it, you can place an order on PuffLab in under 30 seconds!
Why Choose our Vape Shop
PuffLab stands as the ultimate destination for vape enthusiasts in London, Ontario. Experience the perfect blend of convenience and user-friendliness as you explore our curated platform for purchasing your preferred vaping essentials. Immerse yourself in an extensive selection of top-tier products, complemented by adaptable delivery choices and unmatched customer support. At PuffLab, excellence is our norm, ensuring a consistently exceptional shopping journey.
Embrace seamless and confident shopping at our esteemed online vape emporium in London, ON.
Our Mission
At PuffLab, we are dedicated to offering a diverse selection of top-quality vaping products, along with swift and efficient delivery services. We take pride in serving our local community in London, Ontario, by providing SAME-DAY delivery for all orders placed through our website.
Our service aims to be the ultimate solution for vape enthusiasts, offering a convenient and flexible way to order and schedule your delivery. Unlike other stores that merely provide same-day delivery within a limited timeframe, PuffLab features an in-depth ordering system that allows you to schedule your delivery for any time that suits your needs! We have even reintroduced the ASAP option to enable customers to receive their orders within just a few minutes!
Our goal is to eliminate lengthy wait times for delivery services while providing real-time order status updates directly to your phone number. By combining a user-friendly platform with exceptional customer service, PuffLab ensures a seamless and enjoyable shopping experience for all our valued clients.
At PuffLab, we understand that your security and privacy are important, and we take this to heart. We’ve embedded SSL (Secure Sockets Layer) technology across our entire website – it’s like a digital fortress that keeps your personal information under tight lock and key.
SSL is a bit like the superhero of online security. It creates a secure tunnel between your device and our website, making sure that everything you do, from browsing our products to making transactions, is done in a private, encrypted space. This way, any information you share with us stays just that – shared with us and only us.
So, whether you’re scrolling through our extensive collection or scheduling your next delivery, you can do so with ease and confidence. Because at PuffLab, we’re not just here to provide you with an exceptional shopping experience – we’re here to make sure you feel secure every step of the way.
We are amongst the top vape stores in London, Ontario, and your data privacy is taken seriously.
At PuffLab, we prioritize your security and peace of mind above all else. Currently, our payment options include e-transfers, cash payments, and in person card payments. These methods ensure that we don’t deal with, or store any credit card information on our servers.
By excluding credit card transactions online, and forcing them to be done in person, we significantly reduce the risk of sensitive financial information being compromised. Your payment details remain completely under your control, thus eliminating potential vulnerabilities associated with storing such information.
Furthermore, we employ stringent security protocols for processing e-transfers, ensuring that your transactions are safe and protected at all times.
Be confident when shopping at PuffLab, the best vape store in London Ontario.
PuffLabs’ new Live-Chat system introduces a range of innovative features aimed at enhancing the customer experience and providing efficient support. Here’s an overview of the key aspects of the system:
Instant Connection and Order History Access: Customers can initiate a live chat conversation with an agent directly from any page on the PuffLabs website. Once connected, the agent gains access to the customer’s complete order history and profile information. This feature enables agents to provide personalized assistance based on the customer’s previous interactions and purchases.
Page Tracking and Issue Resolution: The Live-Chat system tracks the pages a customer has visited on the website. This functionality helps agents understand the customer’s journey and can guide them effectively through any issues they may encounter. By having insights into the customer’s navigation, agents can provide targeted solutions and ensure a smoother experience.
Over-the-Internet Call Capability: PuffLabs’ system takes customer support a step further by offering the option for customers to initiate a live call directly through the website. This call feature does not require any additional steps from the customer’s side, such as registration. Customers can request a call at any time, and an agent will promptly reach out to assist. Moreover, the system offers the innovative ability for customers to share their screen during the call. This functionality facilitates real-time troubleshooting, as agents can see exactly what the customer is experiencing.
Unified Messaging from Multiple Platforms: The Live-Chat system is designed to aggregate messages from various platforms, such as Instagram and Messenger. As long as an agent is online, messages from different platforms are consolidated into a single interface, allowing agents to respond promptly and efficiently. This feature ensures that customers can reach out using their preferred communication channel and still receive a consistent and timely response.
Continuous Technological Innovation: PuffLabs emphasizes its commitment to staying at the forefront of technology. The introduction of this new Live-Chat system is a testament to their dedication to enhancing the customer experience. By adopting cutting-edge features like page tracking, over-the-internet calls, and unified messaging, PuffLabs aims to provide a seamless and comprehensive support experience to its customers.
In summary, PuffLabs’ Live-Chat system represents a significant advancement in customer support by combining personalized assistance, real-time issue resolution, and cross-platform communication. This system not only streamlines the support process but also showcases PuffLabs’ dedication to leveraging technology to deliver exceptional customer experiences.
SAME-DAY DELIVERY Specialty STORE
Contact Us!
Learn more about how to contact our team, or when we are online using the button below.
