Contact Us

We’re thrilled to connect with you! Whether you have questions, feedback, or simply want to say hello, we’re here to listen and assist. Reach out to us using the following options:

Live Chat: (Instant assistance and real-time answers)

We’re just a message away! Reach out to PuffLab through any of these other convenient channels:

Email: (Expect a response within 24 hours)

Instagram: (Get product updates and you can expect a response within 24 hours)

Facebook: PuffLabLondon (Join our community for the latest news and you can expect a response within 24 hours)

PuffLabs’ innovative Live-Chat system redefines customer support with features like instant connections providing personalized assistance, page tracking for efficient issue resolution, and over-the-internet calls with screen-sharing for real-time troubleshooting. Learn more about this revolutionary system here.

Are you a retailer looking to elevate your offerings with premium products? PuffLab welcomes you to explore our wholesale partnership opportunities. 

Join us in creating a mutually beneficial partnership. Contact our dedicated team today to explore how PuffLab can enhance your retail business. Together, we can deliver exceptional value and elevate the experience for your customers.

Why PuffLab? We don’t just create websites; we craft digital experiences that resonate. Our team blends tech and innovation to tailor-make sites aligning with your brand’s core. From user-centric designs and SEO finesse to robust functionality and e-commerce prowess, we cover it all. But it doesn’t end there – our support is ongoing, safeguarding your digital space. With PuffLab, your online journey is in expert hands. Reach out today to turn your vision into digital reality.

Curious about other vapes or brands we don’t offer? Let us know! We’re open to your suggestions and always looking to explore new options based on your preferences. Your input matters – share your favorites with us!

Learn more about how you can use your Wishlist!

We would like to kindly remind you to review our return and refund policy before making any inquiries. Our policy has been carefully crafted to ensure a smooth and efficient process for returning and refunding items. We kindly ask that you refrain from reaching out to us unless specifically advised to do so, as in most cases we will contact you.

For your convenience, please find our return and refund application form via this link.

We value your opinion and would greatly appreciate any feedback you have about your experience with us. Our top priority is ensuring that our customers are satisfied, and we are always striving to improve our services and products.

If there were any particular aspects of your experience that stood out to you, whether positive or negative, we would love to hear about them.

Your insights will help us to identify areas where we excel and areas where we can make further enhancements.

We understand that as a local business, we may make mistakes from time to time, but we want to assure you that we are committed to correcting any errors immediately. You can submit your feedback here.

Discover the pinnacle of convenience with PuffLab’s advanced delivery options. Embrace the flexibility of one-hour time slots tailored to your busy schedule, and for those urgent moments, there’s the ‘ASAP’ choice. Night owls, we’ve got you too, with late-night delivery. Stay informed every step of the way with SMS updates and live driver tracking, eliminating guesswork. Our commitment to your convenience goes hand in hand with our extensive service areas. Experience delivery redefined with PuffLab – your satisfaction drives us. Learn more here.

Please be aware that we have a zero-tolerance policy for sales to individuals under the age of 19. This policy is in place to protect both our customers and our business, and we take it very seriously. In compliance with local laws and regulations, we will not sell any products to anyone under the age of 19.

To enforce this policy, we require all customers to provide valid identification upon request. If an order is placed by an individual under the age of 19, we reserve the right to cancel the order, and no refund will be issued.

We understand that this policy may be inconvenient for some, but it is crucial for maintaining the integrity of our business and ensuring the safety of our customers. We appreciate your understanding and cooperation in helping us uphold these important standards.

Learn More About Us!

Learn more about when we are on the road and how we operate using the button below.