Contact Us

We’re thrilled to connect with you! Whether you have questions, feedback, or simply want to say hello, we’re here to listen and assist. Reach out to us using the following options:

Online: Live Chat (Instant assistance and real-time answers)

Call Us: +1 (226) 270-3863 (Available 11:00 AM – 11:00 PM)

Email: (Expect a response within 24 hours)

Instagram: (Get product updates and you can expect a response within a few minutes)

Facebook: PuffLabLondon (Join our community for the latest news and you can expect a response within a few minutes)

PuffLabs’ innovative Live-Chat system redefines customer support with features like instant connections providing personalized assistance, page tracking for efficient issue resolution, and over-the-internet calls with screen-sharing for real-time troubleshooting. Learn more about this revolutionary system here.

Are you a retailer looking to elevate your offerings with premium products? PuffLab welcomes you to explore our wholesale partnership opportunities. 

Join us in creating a mutually beneficial partnership. Contact our dedicated team today to explore how PuffLab can enhance your retail business. Together, we can deliver exceptional value and elevate the experience for your customers.

Why PuffLab? We don’t just create websites; we craft digital experiences that resonate. Our team blends tech and innovation to tailor-make sites aligning with your brand’s core. From user-centric designs and SEO finesse to robust functionality and e-commerce prowess, we cover it all. But it doesn’t end there – our support is ongoing, safeguarding your digital space. With PuffLab, your online journey is in expert hands. Reach out today to turn your vision into digital reality.

Curious about other vapes or brands we don’t offer? Let us know! We’re open to your suggestions and always looking to explore new options based on your preferences. Your input matters – share your favorites with us!

Learn more about how you can use your Wishlist!

We would like to kindly remind you to review our return and refund policy before making any inquiries. Our policy has been carefully crafted to ensure a smooth and efficient process for returning and refunding items. We kindly ask that you refrain from reaching out to us unless specifically advised to do so, as in most cases we will contact you.

For your convenience, please find our return and refund application form via this link.

We value your opinion and would greatly appreciate any feedback you have about your experience with us. Our top priority is ensuring that our customers are satisfied, and we are always striving to improve our services and products.

If there were any particular aspects of your experience that stood out to you, whether positive or negative, we would love to hear about them.

Your insights will help us to identify areas where we excel and areas where we can make further enhancements.

We understand that as a local business, we may make mistakes from time to time, but we want to assure you that we are committed to correcting any errors immediately. You can submit your feedback here.

Is our system not functioning normally? Well even if everything is offline, you can still contact us from here.

You can also check our system status using this link.

Learn More?

Dive into the world of vaping with PuffLab’s blog! Our carefully curated posts offer a treasure trove of insights, from beginner guides to deep dives into the latest trends and innovations in vaping.