Thank you for choosing PuffLab.ca. Safeguarding your privacy is our utmost priority, and we've enhanced our Privacy Policy to provide more clarity. Please review the updated version below:


Privacy Policy

Last Updated: Aug 17, 2023

Welcome to PuffLab.ca. At PuffLab, we are dedicated to ensuring the security and confidentiality of your personal information. This Privacy Policy outlines our commitment to collecting, using, and safeguarding the data you share with us. By accessing and using PuffLab.ca, you agree to the practices described in this policy.

Types of Personal Information Collected

We collect the following types of personal information from our users:

  • Address
  • Email
  • Phone number
  • IP address

Additionally, under specific circumstances, and in compliance with legal requirements and age verification purposes, we may request the following:

  • Date of birth
  • Photo ID

Rest assured, your Photo ID, date of birth, and other sensitive details will remain concealed, only accessible to authorized high-ranking administrators for verification purposes during the order delivery process.

Purpose of Collection

We collect personal information for the following purposes:

  • Account Registration
  • Order processing and fulfillment
  • Newsletter subscriptions
  • Enhancing the user experience
  • Tailoring our services to individual needs

Additionally, we are mandated by law to verify that each customer is 19 years of age or older, as required to sell certain products. To streamline this process and ensure convenience for our customers, we conduct online ID verification. This means you only need to verify your ID once by submitting it online. This eliminates the need to carry your ID for every purchase, making your shopping experience hassle-free and secure.

Your information is retained for a reasonable period and used internally to comply with legal requirements and enhance our system and provide improved products and services.

Your understanding and cooperation in this important verification process are greatly appreciated. If you have any questions about this aspect of our data collection, please do not hesitate to contact us.

Data Storage and Security

The security of your personal information is paramount. We employ robust security measures, including software like Wordfence and Sucuri, to protect against unauthorized access and malicious activities. We ensure encrypted communication through HTTPS for all interactions between your browser and our server.

In case of a data breach or security incident, we will swiftly investigate and take appropriate actions. Affected users will be promptly informed the necessary details and guidance.

Data Usage and Sharing

Your personal information is strictly for internal use within PuffLab. We do not share it with third parties. Your privacy is a priority, and we do not retain credit card information on our servers.

Cookies and Tracking Technologies

PuffLab.ca uses cookies and tracking technologies to enhance your browsing experience. These collect aggregated and anonymous data to improve website functionality and understand user preferences. Please review our Cookie Policy for more information on cookie usage.

User Rights and Choices

As a user, you have the following rights:

  • Access: Request access to your held personal information.
  • Update: Correct or update your details by contacting us.
  • Deletion: Request the deletion of your account, considering operational and legal requirements.

You can manage marketing communication preferences and email settings on our site.

External Links

External links on PuffLab.ca may lead to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing personal information.

Policy Updates

Our Privacy Policy may be updated periodically. Stay informed by reviewing this policy regularly. Your continued use of PuffLab.ca indicates agreement with the latest version.

Contact Us

For questions, concerns, or requests regarding your privacy, contact us at contact@pufflab.ca.


Please review this updated Privacy Policy to ensure you are aware of our practices regarding your data. Your trust is valued, and we're committed to providing you with a secure and seamless experience on PuffLab.ca.